The second-hand marketplace Shoppers Express Anger Over Sizing Changes
Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has updated its size classifications for women's and children's garments but did not contact all users about the change.
Digital Channels Response
Countless users and merchants are posting online stating that platform listings now display a different size category than originally posted due to the recalibration.
The platform stated the new system was more in line with comparable marketplaces.
They have suggested members to examine their items and manually change the size when needed, which has left users frustrated.
Sizing System Modifications
Before the change, the measurements included numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
For certain items, the size labels have been reassigned - such as a large size was previously a 12 but currently displays as UK 16-18.
User Stories
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, from Glasgow, said garments she listed with size 14 tags were displaying on the service as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Manual Updates
Charlotte Lunn, based in Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"For me this is particularly frustrating, as I'm chronically ill and Vinted sales have been crucial after experiencing income reduction," she said.
Platform Context
The app has more than 100 million users, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This is not the initial instance where an unanticipated change on the platform has faced criticism: earlier, the service retracted a modification regarding delivery choices after backlash from users.
